Post by account_disabled on Nov 14, 2023 23:00:06 GMT -5
We are no exception we recently published on our blog an analysis of the mistakes made in responding to negativity on social networks. But , in addition to the negative , it is important to respond correctly to the positive. Is it necessary to do this? In what style should you respond to requests on social networks? How long does it take to respond to questions and comments from subscribers? From personal experience we know that you need to respond to positivity. We have developed instructions for communicating with subscribers and potential audiences of the company on social networks and share with you the essence , which we have put into mantras Mantra No. respond to kindness with kindness If a person has written a positive review about a company , do not ignore it! Give thanks , emphasizing that the company is trying for the sake of customers. Make a separate section in your content plan , publish reviews , showing subscribers how your company treats customers.
Mantra Be polite They wrote to you Thank you , don t forget to reply photo editing servies Please . Always imagine that you are communicating with a person offline. If you are thanked for your help , don t you remain silent? And on social networks you also need to remember this. The next point of politeness is to address the person as you . Poking will not please anyone , not even the most loyal subscriber. Mantra No. Don t delay in answering Reply no later than hours later. A person is waiting for you to see that he liked the company s work , product , service. He wants feedback. And if he doesn t receive a response on time , then perhaps he wo n t write positive reviews about the company in the future Sad.
Mantra Greet the Client We have seen a practice among companies on social networks that when responding to clients they do not say hello. It looks , to put it mildly , ugly. The person wrote Good afternoon! Thank you for the TV that I bought from you. I like everything very much! I would like to ask , how much does a cable set top box cost? , and the company answers him , rubles , details on the website hamskayacompany.ru. Neither hello nor goodbye to you. Why , when we enter a boutique , consultants always greet us , and when we leave, they say goodbye.
Mantra Be polite They wrote to you Thank you , don t forget to reply photo editing servies Please . Always imagine that you are communicating with a person offline. If you are thanked for your help , don t you remain silent? And on social networks you also need to remember this. The next point of politeness is to address the person as you . Poking will not please anyone , not even the most loyal subscriber. Mantra No. Don t delay in answering Reply no later than hours later. A person is waiting for you to see that he liked the company s work , product , service. He wants feedback. And if he doesn t receive a response on time , then perhaps he wo n t write positive reviews about the company in the future Sad.
Mantra Greet the Client We have seen a practice among companies on social networks that when responding to clients they do not say hello. It looks , to put it mildly , ugly. The person wrote Good afternoon! Thank you for the TV that I bought from you. I like everything very much! I would like to ask , how much does a cable set top box cost? , and the company answers him , rubles , details on the website hamskayacompany.ru. Neither hello nor goodbye to you. Why , when we enter a boutique , consultants always greet us , and when we leave, they say goodbye.